Everyday repairs, solved virtually
HappyForce takes care of non-emergency maintenance requests with smart, simple video technology. Residents enjoy a contactless experience while solving common household issues – your onsite teams get to focus on big-ticket items, saving you time and money, portfolio-wide. Everybody wins!
Think of HappyForce as your remote service team. Industry trained technicians jump into your work order system – they comb open jobs and identify ones that can be fixed virtually, with residents, delivering the best of your brand experience.
Small problems shouldn’t be a big deal. HappyForce maintenance professionals coach your resident through the issue, play by play, until it’s solved.
If it’s not an emergency, HappyForce takes the ticket from your PMS and messages your resident directly. They can solve it using the DIY knowledge base, or schedule time for a call from a virtual maintenance team member.
At the scheduled time, the resident will receive a text message with a link to join the call. The resident will be instantly connected to an experienced HappyForce technician directly through their device’s browser, no app download required.
During the call, our team will use tools to explain the repair concepts, using helpful visuals – like live annotations. With help from HappyForce pros, residents who never thought of themselves as crafty can fix household issues right when they crop up!
Even with the best teamwork, sometimes a win isn't possible. That's ok – a HappyForce technician will notify your team by passing along all the critical details collected during the call: a full recording of the chat, measurements, model and serial numbers. This way, your team has full context to offer timely and top-notch service.
A positive experience for your residents, less fuss for your team, saving your business valuable time and money.
Simply fill in your details and you can schedule a time to take HappyForce for a test drive.
HappyForce is a positive experience for your residents, less fuss for your team, and saves your business valuable time and money. To get started, simply schedule a product tour with our team, and let us take you for a test drive of HappyForce.